At KMP we take great pride in the quality of our products. All products supplied come with a warranty valid for eighteen months from the date of shipment or twelve months from the date of placement into service, whichever is the earlier.
In the circumstance that there is an issue with your order we require you to first submit a claims form to obtain a Customer Return (“CR”) number.
Any goods arriving at the “KMP” premises without a “CR” number will either be refused delivery or disposed of as scrap without recourse to the customer. The customer shall have to fully accept the consequential costs of this action whether it is the costs that may be charged for the return freight and/or the loss of the part. If the return was linked to a Warranty claim, then the claim becomes null and void and KMP accepts no further liability.
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